This Privacy Notice for Candleman Lux (“we,” “us,” or “our”) describes how and why we collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website at https://www.candlemanlux.com or any website of ours that links to this Privacy Notice.
• Use Luxury candle rental and staging services. Whether you’re planning an elegant event, creating a serene atmosphere at your company dinner, or seeking that perfect touch for a special occasion, our bespoke candle staging services deliver unparalleled sophistication. Our team of designers curates exquisite candle arrangements that enhance the mood, elevate the aesthetic, and captivate your senses. Our mission is to redefine the boundaries of aesthetic grandeur, transcending the conventional and embarking on an odyssey of creative beauty—creating moments that burn in memories for a lifetime.
• Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice. For details, use the table of contents below.

What personal information do we process? It depends on how you interact with us and the Services, the choices you make, and the products and features you use. See “What information do we collect?”

Do we process sensitive personal information? No, we do not process sensitive personal information.

Do we collect information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources. See “Information collected from other sources.”

How do we process your information? We process your information to provide, improve, and administer our Services; communicate with you; for security and fraud prevention; and to comply with law. See “How do we process your information?”

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. See “When and with whom do we share your personal information?”

What are your rights? Depending on where you live, you may have rights over your personal information. See “What are your privacy rights?”

How do you exercise your rights? The easiest way is by submitting a data subject access request or by contacting us at info@candlemanlux.com. We will respond in accordance with applicable laws.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you express an interest in our products and Services, participate in activities, or otherwise contact us.

Personal Information Provided by You. Depending on context, this may include:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Contact preferences

Sensitive Information. We do not process sensitive information.

All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.

Information automatically collected

In Short: Some information (like IP address and device characteristics) is collected automatically when you visit our Services.

We automatically collect device and usage information (e.g., IP address, browser/device characteristics, operating system, language, referring URLs, general location, and usage details) for security, operations, analytics, and reporting. Like many businesses, we also use cookies and similar technologies.

• Log and Usage Data. Service-related, diagnostic, usage, and performance information recorded in log files (e.g., IP, device info, browser type, settings, timestamps, pages viewed, searches, feature use, system activity, error reports, hardware settings).
• Device Data. Information about the device you use to access the Services (e.g., IP/proxy, device/app IDs, location, browser type, model, ISP/carrier, OS, configuration).
• Location Data. Approximate location (e.g., derived from IP). You can disable location collection at the device or browser level, though some features may not function properly.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services; communicate with you; for security and fraud prevention; and to comply with law. We may also process your information for other purposes with your consent when required.

We process personal information for a variety of reasons depending on your interactions with the Services, including to deliver and facilitate services, respond to inquiries, send administrative information, fulfill and manage orders, enable user-to-user communications where applicable, protect our Services, enforce terms, comply with legal obligations, and improve our offerings.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal basis (e.g., consent, compliance with laws, performance of a contract, protection of rights, or legitimate interests).

If you are located in Canada: We may process your information with your express or implied consent, and in limited circumstances without consent as permitted by law. You can withdraw consent at any time by contacting us at info@candlemanlux.com.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations with specific third parties.

• Business Transfers: In connection with any merger, sale of assets, financing, or acquisition.
• Affiliates: Our affiliates will be required to honor this Privacy Notice.
• Business Partners and Service Providers: To offer certain products, services, promotions, operations, analytics, and support under contract.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store information.

We use cookies, web beacons, and pixels to help secure our Services, prevent crashes, save preferences, assist basic functions, perform analytics, and support advertising/retargeting (where permitted and subject to your choices). To the extent these are deemed a “sale” or “sharing” under US laws, you can opt out by using the methods described in US resident rights. See our Cookie Notice (if available on our site) for details and opt-out options.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep information as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

When no longer needed, we delete or anonymize information. If deletion is not possible (e.g., backups), we securely store and isolate it until deletion is feasible.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 (or the equivalent age in your jurisdiction) nor knowingly sell such personal information.

If we learn that we have collected personal information from a child under 18, we will deactivate the account and promptly delete the data. If you become aware of any such data, please contact us at info@candlemanlux.com.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your location, you may have rights that allow you greater access to and control over your personal information.

Where available by law, you may request access, correction, deletion, restriction, portability, object to processing, or withdraw consent. We will consider and act upon requests in accordance with applicable laws. To exercise rights, submit a data subject access request or contact us at info@candlemanlux.com.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most browsers and some mobile OS/apps include a Do-Not-Track (“DNT”) setting. No uniform industry standard for recognizing and responding to DNT signals is currently adopted, so we do not respond to them. If a standard is adopted, we will update this Notice.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Depending on your state, you may have rights to know, access, correct, delete, obtain a copy of your data, withdraw consent, and opt out of targeted advertising, sale, or certain profiling.

Categories of Personal Information We Collect

Your Rights

• Right to know whether we process your personal data
• Right to access your personal data
• Right to correct inaccuracies
• Right to request deletion
• Right to obtain a copy of data you provided
• Right to non-discrimination for exercising your rights
• Right to opt out of targeted advertising, sale of personal data, and certain profiling

How to Exercise Your Rights

Submit a data subject access request or email us at info@candlemanlux.com. If you use an authorized agent, we may require proof of authorization and identity verification.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Notice from time to time. The “Last updated” date at the top will reflect the latest version. For material changes, we may provide additional notice (e.g., posting or direct communication).

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, contact us at info@candlemanlux.com or by phone at (774) 670-6922.

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on your location, you may request access to the personal information we collect from you, details about how we processed it, correct inaccuracies, delete your personal information, or withdraw consent where applicable. To submit a request, please fill out a data subject access request or email info@candlemanlux.com.